Refunds Policy
At LEAD SLEEVE, we want you to be happy every time you shop with us. We understand though, on occasion, you may want to return items. We have tried to make our cancellation and returns terms clear and our charges transparent to avoid any nasty surprises. Please note as the majority of our items are personalised and made based on your requirements we can only accept returns in the event that the product is damaged or faulty.
a ) Before returning your item, please complete your Customer Returns Form (which we will send to you via email) and include with your parcel. We will match this up with your returned product when it is received by our Returns Department. Return of the item(s) should be made within a reasonable time and with the original packaging. (Please see below for exceptions to this policy).
b ) If you are returning the goods because you claim they are defective, we will examine the returned items and if found to have an inherent fault we will notify you of your refund, replacement or repair by either post, telephone or email within a reasonable period of time. In the event of a refund, we will usually process the refund due to you as soon as possible and, in any case within 30 days of the day we confirmed to you that you were entitled to a refund for the defective goods. Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. Items that after inspection are deemed not to be defective will be made available for your collection or treated as a customer return if within 28 days of placing the order and you will be responsible for the cost of the postage to us and the cost of returning the item back to you.
c ) In the event of an unauthorised return, for example products which have been returned due to a claimed defect but which are subsequently found not to be defective, it is your responsibility to arrange collection from our premises. Consequently we reserve the right to return these Products to you at your cost. Such products will be held for a period of six months, after which time the product will be destroyed if you have not made the appropriate arrangements for the goods to be returned to you.
d) For orders delivered outside of the UK, please ensure that you keep any tracking numbers and proof of postage for future reference. Please note returned products must be clearly labelled with a note stating the goods are returned products. Failure to do this will result in import duties being removed from the amount refunded, at the customers expense. To return an item, please wrap the package securely, enclosing a note of your name and order number and send the item(s) to be returned back to us at the address below. Return Address: Lead Sleeve, Returns Department, The Steps Office, 131a Wembury Road, Elburton, Plymouth, PL9 8EZ, UK. If you are using your own courier/delivery service for your protection we recommend that you use a trackable and insured delivery service when returning your item back to us as we are not liable for any loss or damage whilst in transit. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.